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Singapore Examinations and Assessment Board

SEAB Planning Retreat 2026: Keeping People at the Centre of AI Transformation

Discussions on the use of AI in SEAB's work

Last updated on 3 November 2026

Themed “Human-centric AI”, SEAB Planning Retreat brought everyone at SEAB together on 3 July 2026 to consider how Artificial Intelligence (AI) can support people, improve work processes and create better outcomes, while ensuring that human judgement and responsibility remain at the heart of its use.

Learning from AI in Practice

The retreat began with a learning journey to NCS Singapore, where they shared how they are harnessing the power of AI to address real-world challenges, improve productivity and support employees in their work.

The visit reinforced an important principle: Effective AI solutions begin with understanding the needs of the customers, and identifying the problems that technology can meaningfully help to address.

Through demonstrations and discussions with NCS management, we also saw how developments in AI are expanding its potential applications. We were encouraged to consider challenges in our own areas of work, utilise AI for solutioning and consolidate the ideation into a personalised visual concept. This reminds us that while AI becomes a bigger part of the way we work, people remain at the centre.

A group of officers looking at a dancing robot

NCS’s showcase of their dancing robot

A SEAB officer pointing to the screen on his sharing

Sharing by one of SEAB’s staff about his personalised visual concept

An image of the compiled personalised visual concepts

Compilation of staff’s personalised visual concepts

From Exploration to Application

Back at SEAB, the focus turned to how AI is already being explored and applied within the organisation.

Examples of implemented projects spanning different levels of adoption — from using AI to enhance individual productivity, to incorporating it into work processes and exploring its potential at the organisational level were showcased, drawing inspiration from one another.

An officer speaking to a group
Learning more about each other’s AI projects

These examples provided an opportunity to reflect on three important ingredients for SEAB's approach to human-centric AI: curiosity, learning by doing, and responsibility.

The retreat also featured a keynote by Mr Leo Li, Senior Deputy Director of AI Platforms and Solutions at MOE’s Digital Excellence & Products Division, who shared perspectives on the different ways AI can support work.

Chief Executive presenting a gift to the guest speaker

SEAB Chief Executive, Mr Yue Lip Sin, presenting a token of appreciation to Mr Leo Li for his sharing

People at the Centre of Transformation

Staff were then invited to explore how AI could take on different supporting roles, such as a coach, writer, analyst, critic or thought partner. Each of us were also reminded that AI transformation does not necessarily begin with large-scale change. It can start with identifying a problem, trying a new approach, learning from the experience and progressively improving how work is done.

The retreat concluded with a key message that all of us took away with: As AI capabilities continue to develop, rather than asking simply whether AI should be used, we need to consider where AI can add value and where people should continue to lead.

A group photo

Group photo of SEAB staff at NCS