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Career Opportunities

Singapore Examinations and Assessment Board (SEAB) is a statutory board with the mission to provide quality educational assessment and research services to our customers in Singapore, and other parts of the world. We are looking for team players who enjoy working in a dynamic and creative work environment. We invite you to join our team for a rewarding and challenging career.

We offer workshops and consultancy services to equip Education Professionals with specialised knowledge and skills in educational assessment. We look forward to working with you to continue achieving excellence in assessment services.

If you are interested, please refer to Careers@Gov for further information.

Full-Time Positions

RESEARCH OFFICER (ASSESSMENT RESEARCH) – 2-YEAR CONTRACT

RESPONSIBILITIES

Successful applicant will conduct research on educational measurement and assessment issues and develop assessment services and products that are fit for purpose, educationally sound and positively transforming for stakeholders. He/She is expected to contribute to research studies which focus on harnessing technology to assess complex competencies for 21st Century education, apply statistical techniques to support assessment-related analysis and provide project management and consultancy services for assessment projects. With good progress, the officer can look forward to leadership opportunities in shaping the future of educational assessment in Singapore.

REQUIREMENTS

  • At least 3 years of experience in research studies, measurements, analytics and/or policy analysis
  • Experience in the education sector will be an advantage
  • Proficient in the use of statistical analysis software (e.g. SPSS, SAS, RUMM2020, R-Programming)
  • Experience coding applications with C/C#/C++, Visual Basic or Java Programming, will be useful
  • Adaptable, meticulous individual with excellent analytical skills
  • Able to communicate complex concepts in applied and practical manner to get buy-in from stakeholder groups
  • Enjoy working in teams in a dynamic and creative work environment

ASSISTANT MANAGER / MANAGER, OFFICE AND ESTATE MANAGEMENT – 2-YEAR CONTRACT

RESPONSIBILITIES

Successful applicant will play an active role in the estate and facilities management team to oversee and enhance the day-to-day operations and management of the office building, facilities and security in SEAB through Smart Facilities Management (FM). The key responsibilities include:

  • Leverage on the integration of systems, processes and technologies to manage, supervise and track the Integrated Facilities Management (IFM) contractors on fire protection system, electrical services, cleaning services, façade cleaning, landscaping, plumbing services and security services
  • Assist to oversee and conduct performance inspections of the office building to track key performance indicators and review for continuous improvement
  • Monitor the entry and exit control of visitors through the integrated security system and management of security passes
  • Monitor set-up and logistical supports to SEAB events, such as meetings and national examinations, through digital platforms

REQUIREMENTS

  • Tertiary qualification with minimum 3 years of relevant experience in Facilities Management / Building or equivalent
  • Experience in digital technologies, such as building management systems, Internet of Things (IoT), utility applications, would be advantageous
  • Good writing and communication skills
  • Positive, meticulous, resourceful, self-driven, motivated and result-oriented
  • Ability to multi-task and thrive in a fast pace and dynamic office environment
  • Strong team player and ability to work independently
  • Proficient with the use of Microsoft Office applications

MANAGER / SENIOR MANAGER (CUSTOMER SERVICE OPERATIONS AND DIGITAL STRATEGY) – 1-YEAR CONTRACT

RESPONSIBILITIES

Successful applicant will play an active role in defining and developing service strategy and translating the strategy into actionable plans for implementation. The key responsibilities include:

Primary role: Service Operations and Delivery

  • Develop and set up the strategy, standards, systems and processes for the daily operations of the customer service centre to manage call, emails and counter services
  • Mentor and build the capability of a team of customer support agents to deliver quality customer service
  • Conduct analysis of customer feedback, identify customer needs and translate them into service journey goals, opportunities, experiences and measures of success
  • Drive and monitor delivery of quality and effective service to SEAB’s customers

Secondary role: Digital Media and Strategy

  • Develop and execute social media strategy
  • Lead efforts in creation and management of contents across appropriate digital platforms
  • Manage and conduct analysis of online sentiments and feedbacks

REQUIREMENTS

  • At least 5 years’ of relevant experience, preferably in social media and service design and experience in the education sector, and copywriting or editorial work will be advantages
  • Strategic thinker with a results-oriented approach and takes on challenges with thoughtfulness, drive and appropriate urgency
  • Strong communication, stakeholder engagement and project management skills
  • Resilient, meticulous and able to handle competing demands and tight deadlines
  • Skillful in data analytics to generate insights in driving operations improvement
  • Creative with a strong aesthetic sense in design is also preferred

APPLICATION PROCEDURE (FULL-TIME POSITIONS)

If you are interested in any of the above position, please submit your application with your educational certificates to Careers@Gov

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