Career Opportunities

Singapore Examinations and Assessment Board (SEAB) is a statutory board with the mission to provide quality educational assessment and research services to our customers in Singapore, and other parts of the world. We are looking for team players who enjoy working in a dynamic and creative work environment. We invite you to join our team for a rewarding and challenging career.

We offer workshops and consultancy services to equip Education Professionals with specialised knowledge and skills in educational assessment. We look forward to working with you to continue achieving excellence in assessment services.

If you are interested, please refer to Careers@Gov for further information.


Successful applicant will play an active role in managing and maintaining SEAB’s image as a trusted authority in examinations and assessment, and as an organisation that is customer-focused, in translating service strategy into actionable plans to better engage SEAB’s stakeholders through appropriate platforms and channels. The key responsibilities include: 

  • Develop and set up the strategies, standards, systems and processes for the daily operations of the customer service centre to manage call, emails and counter services.
  • Mentor and build the capability of a team of customer support agents to deliver quality customer service. Drive and monitor delivery of quality and effective services to SEAB’s customers.
  • Conduct analysis of customer feedback, identify customer needs and translate them into service journey goals, opportunities, experiences and measures of success.
  • Use service tools and technologies to enable end-to-end service delivery, and to improve service experience and improve productivity.
  • Develop ground strategies to engage stakeholders in a sustained manner to educate and seek buy-in of SEAB’s policies and processes.
  • Plan and facilitate corporate visits to SEAB by external organisations.
  • Work with stakeholders to identify and deliver suitable digital collaterals that drives external engagement across different digital platforms (e.g. website, videos, publications).


  • At least 2 years of experience in a customer service environment, preferaby in the public service.
  • Familiar with the Customer Relation Management Systems such as Call Management Systems, Case Management Systems, and with the use of Microsoft applications e.g., Microsoft Excel.
  • Possess strong communication, stakeholder engagement and project management skills.
  • Proficient in data analytics, to generate insights to drive operational improvements.
  • Experience in events management, social media content management and/or design work with a strong aesthetic sense in design and creativity would be advantageous.
  • Ability to take on challenges with thoughtfulness, drive and appropriate urgency.
  • Resilient, meticulous and able to handle competing demands and tight deadlines.
  • Possess a positive working attitude and high level of pro-activeness.


Successful applicant will play an active role in the planning, administration and delivery of national examination.  The key responsibilities include: 

  • Plan the schedule and resources for the examination activities
  • Administration and delivery of key examination activities which include:
    • Nominate and manage appointed examination and marking personnel
    • Conduct of the examination
    • Manage the marking exercise and post-examination activities such as scanning operations
  • Engage the school and public on national examination matters
  • Conduct briefings for examination personnel
  • Handle irregularities and emergency situations during the examination and marking exercise
  • Ensure security in the delivering of national examinations
  • Ensure accuracy and timeliness in the arrangement and conduct of examination activities, as well as processing of examination data
  • Review work processes, guidelines and procedures to enhance operational security and efficiency.


  • At least 1 year of working experience in administrative and/or operations-related work, preferably with supervisory experience
  • Possess strong analytical and problem-solving skills
  • Possess innovative mindset 
  • Possess a high degree of integrity
  • Able to multi-task effectively, is result driven and meticulous
  • Possess positive working attitude with excellent interpersonal skills
  • Able to to work effectively with and manage multiple stakeholders 
  • Able to lead a team effectively to achieve targets
  • Possess good communication and writing skills
  • Possess good knowledge in IT applications (e.g., MS Word, Excel, PowerPoint)​​​


If you are interested in any of the above position, please submit your application with your educational certificates to Careers@Gov.